Privacy Policy

1. Effective Date & Agreement

This Privacy Policy outlines Samyog Health Foods Pvt Ltd (Prolicious) ‘s approach to Data Protection and Privacy to fulfil its obligations under the applicable laws and regulations. This Privacy Policy applies to your Personal Data, which is processed by us, whether in physical or electronic mode. 

 By visiting this website or providing your information, you expressly agree to be bound by this Privacy Policy.

We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Information.

Throughout this document, “we”, “us”, “our”, “ours”, “Prolicious” refer to (Samyog Health Foods Pvt Ltd. Wherever we have said ‘you’ or ‘your’ or ‘Customer’, this means YOU

2. Who “We” Are

Prolicious (Samyog Health Foods Pvt Ltd), located in Navi Mumbai, is engaged in manufacturing and selling nutritious food products.

Our Registered Address

SAMYOG Health Foods PVT. LTD.

6TH FLOOR, B-604, PLOT-FP 616 PT, NAMAN MIDTOWN,
SENAPATI BAPAT MARG, NEAR INDIA BULLS, DADAR WEST,
MUMBAI, Mumbai City, Maharashtra, 400028

3. Our Commitment

When you use our Website, we collect and store your personal information, which is provided by you from time to time. Our primary goal in doing so is to provide you with a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

We are committed to handling your Personal Information responsibly and in accordance with applicable data protection laws. Our practices are regularly reviewed for compliance and transparency.

4. Personal Information We Collect

Information You Provide

  • Identity & Contact: name, email, shipping/billing address, phone number
  • Transaction Data: order history, payment details
  • Account & Communication Data: profile credentials, correspondence, feedback, newsletter opt‑ins

Automatically Collected Information

  • Technical & Usage Data: IP address, browser/operating system, device type, access times, browsing behavior
  • Cookies & Similar Technologies: for analytics, functional performance, personalized experiences. We use data collection devices such as “cookies” on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”.

Information from Other Sources

We may receive updated contact details, delivery information, or address corrections from our logistics partners and service providers to streamline delivery.

5. Why and How We Use Your Personal Information

We use your information for:

  • Contractual needs: processing orders, arranging delivery, billing, and communicating
  • Customer service: responding to support requests, managing returns or complaints
  • Legitimate business interests: improving user experience, fraud prevention, marketing (subject to your consent)
  • Compliance: legal obligations, internal reviews, regulatory reporting

We rely on lawful bases such as consent, contract necessity, and legitimate interests for processing your data.

6. Cookies and Similar Technologies

We use cookies, web beacons, and tracking technologies to enhance functionality, measure site performance, enable analytics, and deliver tailored experiences. You may manage cookie preferences through your browser settings. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.

7. Disclosure and Cross‑Border Data Sharing

We may share your personal data with:

  • Service providers: logistics, payment processors, and marketing agencies
  • Legal authorities: where required by law
  • Affiliated entities: for operational purposes

Data may be transferred to entities within and outside India, subject to appropriate safeguards and contractual protections.

8. Data Security

We use industry-standard technical and organizational security measures to protect your information against unauthorized access, loss, or misuse. These include encryption, secure data storage, and access controls.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, or to comply with legal obligations. Once no longer needed, information is securely deleted or anonymized.

10. Children’s Privacy

Our services are intended for adults (18+). We do not knowingly collect personal data from minors. If we discover data has been collected from a minor, we will promptly delete it.

11. Your Rights

You have the right to:

  • Access and obtain a copy of your personal data
  • Correct or update inaccurate information
  • Request deletion of your data (subject to legal limits)
  • Object to or restrict processing, or withdraw consent at any time

To exercise any of these rights, please reach out to us via the Contact section below.

12. Grievance Redressal

If you have any concerns or unresolved issues regarding your Personal Information, please contact our Data Privacy Officer using the details below. We are committed to responding promptly and effectively.

13. Updates to This Policy

We may amend this Privacy Policy at our sole discretion. Any updates will be posted on this page, and the “Effective Date” at the top will be revised accordingly. We encourage you to review this Policy periodically to stay informed.

14. Contact Us

For questions, complaints, or to exercise your privacy rights, please reach out to:

Prolicious (Samyog Health Foods Pvt Ltd)

6TH FLOOR, B-604, PLOT-FP 616 PT, NAMAN MIDTOWN,
SENAPATI BAPAT MARG, NEAR INDIA BULLS, DADAR WEST,
MUMBAI, Mumbai City, Maharashtra, 400028

Email: info@samyogfoods.com

Thank you for trusting Prolicious with your personal information. We value your privacy and are committed to protecting it.