Terms and Conditions

Welcome to Prolicious.com (“Site”). These Terms of Use (“Terms”) govern your access to and use of the website and services offered by Samyog Health Foods Pvt. Ltd. (“Prolicious”, “we”, “us”).

By accessing or using the Platform in any manner, you acknowledge and agree to be bound by these Terms, including the incorporated policies (Privacy Policy, Return & Exchange Policy, Disclaimer, etc.) as amended from time to time. 

1. Use of the Site

The domain Prolicious.com is owned by Samyog Health Foods Private Limited. Your use of the Website and its tools is governed by these Terms, along with incorporated policies. By accessing the Website, you are contracting with Samyog Foods, and you accept obligations under these Terms and policies. 

We reserve the right to change or modify these Terms at our sole discretion at any time without prior notice. Your continued use after changes indicates acceptance thereof.

2. Your Account and Registration Obligations

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. If you provide inaccurate or incomplete information, we reserve the right to suspend or terminate your access indefinitely.

3. Communications

By communicating with us electronically (e.g. via email or platform messages), you consent to receive communications electronically. It is your responsibility to monitor your messages.

4. Contents Posted on Site

All content, including images, text, code, and downloads, is owned by Prolicious. No part may be reproduced or distributed without our express prior written consent.

5. Privacy

We treat your personal information as highly confidential. We store and process your data per our Privacy Policy, using reasonable safeguards to protect against misuse or unauthorized access.

6. Payment Terms

When using any payment methods available on Prolicious.com - credit/debit cards, net banking, UPI, etc. - we are not liable for loss arising from unauthorized access, limit breaches, cancellations, or any payment failure.

7. Disclaimer of Warranties & Liability

All information and services on this Website are provided “as is” without warranties, express or implied. We do not guarantee accuracy, reliability, completeness, or suitability for any purpose. Use at your own risk.

We are not liable for indirect or consequential losses, including loss of profits or data arising from use of the Site. Liability will be limited to the amount paid by you for that specific transaction.

8. Return, Exchange & Refund Policy

If you are dissatisfied with a product, we offer an exchange, replacement or refund within 7 days of purchase. Orders may be cancelled by the customer within 4 hours of placement. Refunds are generally processed within 7 days.

9. Governing Law & Jurisdiction

These Terms shall be governed by applicable laws of India. Disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, unless otherwise specified in incorporated policies.

10. Termination

These Terms remain effective until terminated by you or us. You may terminate by discontinuing use. We may terminate access at any time without notice or liability. Termination does not affect obligations incurred before, including payment obligations.

11. Indemnification

You agree to indemnify and hold harmless Prolicious and its affiliates for any claims arising from your breach of these Terms, negligence, or violation of applicable laws or rights of third parties.

12. Contact Information

Customer Service:

E-mail Id: info@samyogfoods.com

Phone: +91 9321624511

Contact Days: Monday to Saturday (9:30 a.m. to 6:00 p.m.)